This article provides you with a guide on how to submit a query to the Les Mills customer support team.

Step 1: Check if the issue

Please check if your member or employee's access issue can be resolved from any of the support articles in the section of our Help Center

I need help watching videos on LES MILLS+

Step 2: Contacting our Customer Support Team

Your member or employee may be experiencing the following:

My members are experiencing issues completing the sign-up journey.

My members are receiving an error message in their LES MILLS+ accounts.

My members have active accounts but they cannot access the videos on your platform.

I want to request the following members be canceled and their access revoked.

If the issue cannot be resolved from one of our Support Articles, please submit a message to our Customer Support Team using the [CONTACT US] form at the bottom of this page.  Please include the following information so that we can identify the core issue and assist your member as efficiently as we can.

• Requester: <your email>
• Your organization name: <company name>
• Where are you located: <country>
• Your Les Mills Account Manager: <full name of your Les Mills representative>
• Summary: <the query in a few words>
• Details: <any relevant request, response, and error information, including the full endpoint URL you or your member is using, the steps taken before experiencing an issue, information needed to identify members and their subscriptions (e.g. name and email addresses of all members affected)>

If relevant, please attach screenshots or screen recordings that can demonstrate the issue.